STAR CRM

Privacy Policy

Your privacy matters to us. This policy explains how Star CRM collects, uses, stores, protects, and handles personal and business information when you use our website, application, and related services.

Effective Date: 14 October 2026  |  Last Updated: 14 October 2026
Important: Please read this Privacy Policy carefully before using Star CRM. By using our services, you acknowledge that you have read this policy. Where consent is required by applicable law, we will seek it as appropriate.

1. Introduction

Star CRM is a customer relationship management platform owned and operated by Star Info Lab ("we", "us", "our", or the "Company"). It helps businesses manage leads, customer information, follow-ups, sales activities, billing records, team operations, and other business workflows supported by the services.

This Privacy Policy applies to Star CRM websites, mobile applications, and related services that link to this policy.

This policy describes our information practices. The exact information processed may depend on the features enabled for your account and how your organization uses Star CRM.

2. Company Information

Star CRM is developed and provided by Star Info Lab. For questions about this Privacy Policy or our handling of personal information, you can contact us using the details below.

3. Information We Collect

Depending on how you use Star CRM, we may process the following categories of information.

A. Account and Business Information

  • Name and business or company name.
  • Email address and phone number.
  • Business address and related company details.
  • Account status, account identifiers, and user roles.
  • Subscription or service-related information.

B. Customer and Business Records

Information that you or your organization enter into the CRM, which may include leads, customer names, contact details, follow-up notes, sales records, invoices, products, services, tasks, and other business-related information.

C. Authentication and Security Information

We may process login identifiers, one-time passwords (OTPs), authentication status, session information, access records, and security logs to verify users, maintain accounts, and protect the platform.

D. Technical and Usage Information

Depending on the application, hosting configuration, and services in use, we may process technical details such as IP address, device or browser information, application version, error reports, timestamps, and service activity needed for troubleshooting and security.

E. Communications and Support

If you contact us, we may process the details you provide in support requests, emails, feedback, and related communications.

We do not intend to collect information that is unnecessary for the services. Please avoid entering sensitive personal information into CRM fields unless it is necessary for your business and you have a lawful basis to do so.

4. How We Use Information

We may use information for the following purposes:

  • To create, authenticate, and manage user accounts.
  • To provide CRM features and store business records.
  • To manage leads, customers, tasks, and follow-ups.
  • To send OTPs and essential account notifications.
  • To provide technical assistance and customer support.
  • To maintain, troubleshoot, and improve our services.
  • To detect fraud, unauthorized access, and misuse.
  • To maintain service, billing, and security records.
  • To comply with applicable legal obligations.
  • To perform other purposes disclosed to you or permitted by applicable law.

We do not sell personal information or customer business records to third parties for their independent marketing purposes.

5. Business Data Ownership and Confidentiality

Your organization generally retains its rights to the business information it submits to Star CRM. Providing information to us for hosting or processing does not, by itself, transfer ownership of that information to Star Info Lab.

We use business records to provide and maintain the CRM, support authorized account activities, protect the service, and meet applicable legal obligations. We do not sell customer business records.

You and your organization are responsible for ensuring that you have the necessary rights, permissions, and lawful basis to upload and process information about your customers, employees, and other individuals.

6. Access Within an Organization

Star CRM may allow company owners, administrators, and authorized team members to access business information according to account roles, permissions, and enabled features.

Your organization's administrator may be able to manage users, assign responsibilities, and access certain records. Please contact your organization's administrator if you have questions about internal access to your business data.

We may access or process information when reasonably necessary to provide technical support, maintain security, investigate service issues, comply with law, or carry out actions authorized by the relevant organization or account holder.

7. Login and OTP Authentication

Star CRM may use email-based one-time passwords (OTPs) or other authentication methods to verify account access.

Authentication information is used to confirm identity, help prevent unauthorized access, and maintain account security. OTPs should not be shared with anyone.

We may retain authentication and access logs for a limited period when necessary for security, troubleshooting, and legal compliance.

8. How We Share Information

We do not sell your personal information or customer business data. We may disclose or allow access to information in the following limited circumstances:

  • Service providers: Hosting, infrastructure, email delivery, security, and other providers that help operate Star CRM.
  • Authorized users: Team members and administrators permitted to access information through your organization's account.
  • Legal requirements: Where disclosure is required by law, court order, or a valid request from an authorized authority.
  • Security and protection: Where reasonably necessary to investigate fraud, protect users, enforce applicable terms, or protect our rights and the safety of others.
  • Authorized instructions: Where you or your organization direct us to share information or use a feature that requires it.
  • Business changes: In connection with a merger, restructuring, or transfer of business, subject to appropriate safeguards and applicable law.

Service providers are permitted to process information as necessary to provide their services and subject to applicable contractual or legal obligations.

9. Data Storage and Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. Measures may include access controls, authentication, secure hosting configurations, and protected data transmission where supported and configured.

Information may be stored on servers operated by us or by third-party hosting providers engaged to support the service.

No website, application, server, or method of electronic transmission can be guaranteed to be completely secure. Therefore, we cannot promise absolute security.

Users are responsible for protecting their login credentials, using secure devices, and notifying us promptly if they suspect unauthorized access to their accounts.

10. Mobile Application and Device Permissions

Depending on the features you use, the Star CRM mobile application may request certain device permissions. Permissions will be relevant to the feature requiring them and should be explained when requested.

We do not claim that the application accesses contacts, photos, camera, microphone, precise location, or other device data unless the installed version actually requests and uses the relevant permission or feature.

You can review or change available application permissions through your device settings. Disabling a permission may affect features that depend on it.

11. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain your account, meet contractual obligations, resolve disputes, maintain security, and comply with applicable legal requirements.

Retention periods may differ depending on the type of information, the purpose for which it is processed, account settings, and legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate retention requirements. Backup copies and security logs may remain for a limited additional period before being removed in accordance with applicable retention practices.

12. Account and Data Deletion

You may request account deletion and the deletion of personal information associated with your account, subject to applicable law, verification requirements, and legitimate retention obligations.

How to Request Deletion

  1. Email support@starcrmsolution.com with the subject "Star CRM Account and Data Deletion Request".
  2. Include the email address associated with your account and enough information for us to verify your request. Do not send your password or OTP.
  3. We may contact you to verify your identity or confirm that you are authorized to request deletion for the account or organization.
  4. After verification, we will process the request in accordance with applicable law and our retention requirements.

Deleting a personal login account may not automatically delete every business record belonging to an organization. If you are a team member, contact your organization's administrator where appropriate. Organization owners may need to make a separate request for business data deletion.

Certain records may need to be retained to comply with legal obligations, resolve disputes, prevent fraud, or maintain security. Where applicable, we will restrict their use to the relevant purposes.

If account creation is available in the mobile application, we will provide the account deletion request options required by applicable Google Play policies, including an accessible web-based request option where required.

13. Children's Privacy

Star CRM is a business productivity service and is not intended to be directed to children who are below the minimum age required to use the service under applicable law.

We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter and take appropriate action.

14. Your Privacy Rights and Choices

Depending on applicable law and your relationship with Star CRM, you may have rights to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Raise an objection or request restrictions where such rights apply.
  • Withdraw consent where processing is based on consent and withdrawal is available under law.
  • Raise a privacy complaint or request clarification about our data practices.

To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity and authority before acting on a request. Certain rights may be limited by law or by the rights of other individuals.

If you use Star CRM through an organization, some requests about business records may need to be directed to that organization's administrator.

15. Data Processing and Storage Locations

Depending on our hosting and service-provider arrangements, information may be processed or stored in locations outside the place where you live. Where required, we will take appropriate steps for such processing in accordance with applicable law.

If you have questions about the location or handling of your information, please contact us.

16. Third-Party Websites and Services

Star CRM may contain links to third-party websites or integrate with third-party services. Those services may have their own privacy policies and terms.

We are not responsible for the independent privacy practices of third-party websites or services that we do not operate. We encourage you to review their policies before providing information to them.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, information practices, legal requirements, or security procedures.

When we make changes, we will update the "Last Updated" date on this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

19. Contact Us

If you have questions, concerns, complaints, or requests concerning this Privacy Policy or the handling of your information, please contact Star Info Lab.

We're Here to Help

Contact our team if you need assistance with privacy, account information, or a data deletion request.

Email Support support@starcrmsolution.com
General Enquiries info@starcrmsolution.com
Phone +91 94328 07923
Office Address Star Info Lab Office, Ground Floor, Rabindra Pally Main Road, Kolkata – 700049, West Bengal, India.